The Private Dining Room

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Privacy Policy

Privacy Policy

Last updated: April 2025

  1. Introduction

The Private Dining Room Pty Ltd ("we", "our", or "us") respects your right to privacy and is committed to protecting the privacy of our customers, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our services, using our website (www.theprivatediningroom.com), or interacting with us, you consent to the practices described in this policy.

  1. What Personal Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and contact details

Location, postcode, and address details (if provided)

Business-related details such as venue name, role/title, and ABN (if applicable)

Booking preferences and event details

Communication records (e.g., emails, support chats)

Billing information (e.g., credit card details, invoices)

Technical data (e.g., IP address, browser type, device information)

Website usage analytics and cookie data

We only collect personal information that is reasonably necessary to deliver our services or comply with our legal obligations.

  1. How We Collect Your Information

We collect information directly and indirectly through:

Forms submitted via our website (enquiry forms, sign-ups)

Booking or listing processes

Emails and support conversations

Event registrations or promotional sign-ups

Analytics and cookies (automatically via web technologies)

Third-party integrations or social logins (if used)

If we receive your information from a third party, we will treat it as set out in this policy.

  1. Why We Collect and Use Personal Information

We collect and use personal information for the following purposes:

To provide our booking platform and related services

To communicate with you about your enquiries, bookings, or listings

To personalise and improve your experience on our site

To process payments and manage transactions

To send promotional content, only with your consent

To comply with our legal and regulatory obligations

To improve website performance and conduct analytics

For customer support and dispute resolution

  1. Disclosure of Personal Information

We may share your personal information with:

Our employees, contractors, and service providers (e.g., IT providers, CRM systems)

Venues and third parties directly involved in your booking process

Payment processors and financial institutions

Legal, accounting, and professional advisers

Regulatory authorities or law enforcement as required

Potential purchasers in the case of a business acquisition, under confidentiality

We will never sell your data. Third parties are only granted access where necessary and are required to adhere to data protection standards.

  1. Data Transfers and Hosting

Some of our service providers may be located overseas. As such, your data may be transferred to countries outside of Australia, including (but not limited to) the United States, European Union, or Asia-Pacific regions. We take reasonable steps to ensure that these overseas recipients comply with privacy obligations equivalent to those under Australian law.

  1. Security of Personal Information

We implement a range of physical, electronic, and managerial safeguards to protect your personal data, including:

SSL encryption of all sensitive transmissions

Restricted access to authorised personnel only

Secure data storage and password protection

Regular security updates and vulnerability scanning

However, no data transmission over the internet is completely secure. You transmit data at your own risk.

  1. Accessing and Updating Your Information

You may request access to the personal information we hold about you by contacting us at support@theprivatediningroom.com. We will respond within a reasonable timeframe and may charge a small fee to cover administrative costs. You may also request corrections if the information is inaccurate or outdated.

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect usage data. Cookies may be used to:

Remember login and site preferences

Track website analytics (e.g., via Google Analytics)

Serve personalised ads (e.g., via Facebook or Google Ads)

You can disable cookies in your browser settings, though this may affect site functionality.

  1. Third-Party Services and Links

Our website may include links to third-party sites or services (e.g., venue websites, booking widgets, payment processors). We are not responsible for the privacy practices of these external providers. We recommend reviewing their policies separately before submitting personal information.

  1. Data Retention

We retain personal data only as long as necessary for its intended purpose, including for legal, accounting, or reporting requirements. Data that is no longer needed will be securely deleted or anonymised.

  1. Your Rights and Choices

You have rights under the Privacy Act to:

Request access to your personal data

Request corrections or updates

Withdraw consent (where applicable)

Lodge a complaint about a breach of privacy

To exercise any of these rights, please email: support@theprivatediningroom.com.

  1. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. Please check back regularly for updates.

  1. Contact Us

If you have questions, concerns, or complaints about our handling of your personal information, please contact:

The Private Dining Room Pty Ltd support@theprivatediningroom.com www.theprivatediningroom.com